We are committed to providing you with a high quality service. If you feel we have fallen short of this, we need you to tell us about it in order that we can resolve it and take steps to improve our standards.

If you would like to make a formal complaint, then you should write to Richard Stace, who will do his best to propose a resolution within 14 days of receiving your complaint. Making a complaint will not affect how we handle your case.

The Firm is authorised and regulated by the Solicitors Regulation Authority (no. 817436). The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other protected characteristic.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and again this will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint and

• no more than six years from the date of act/omission; or
• no more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 10am and 4pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ